TCC Quarterly Report – FY22 Q1

TSA PreCheck™ • FY20.Q1: 7,470 contacts TCC Quarterly Report Overview: FY22.Q1 vs. FY21.Q1 Prepared by: Customer Service Branch Below are the recent trends for TSA Cares Requests for Assistance (26%, 16,404) (21%, 13,122) Top Complaints The top complaints in FY22.Q1 were: Top Information Requests The top information requests in FY22.Q1 were: Complaint Type - "Wheelchair" Below are the recent trends for PAX in wheelchairs 7% of all contacts or 8,875 contacts. Increased by 412% from FY21.Q1 to...