TCC Fiscal Year Report – FY18

In FY.2018, the TCC worked with OCPE, Secure Flight, and OIA to respond to 18,217 contacts who did not receive TSA Pre-Check (increased by 23% or 3,441 contacts from FY.2017 to FY.2018). • FY.2015: 96 complaints • FY.2018: 24,242 contacts, 25% increase TSA Pre-Check (42%, 48,563) Mishandling Property (15%, 17,003) • FY.2016: 17,512 contacts, 19% increase • FY.2017: 19,461 contacts, 11% increase Customer Service Requests / Day: 66.4 Top Request: Autism Spectrum (5,050) (10%, 11,179) Office of...